Privacy Policy

DriveJi (“we”, “us”, or “our”) operates a technology-driven driving education platform that connects learners with verified professional driving instructors across Bangalore, India. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your data. By using our website, mobile application, or services, you consent to the practices described in this policy.

We collect the following categories of personal information:

• Account information: Name, email address, phone number, password (stored as a secure hash), and profile details you provide when registering.
• Booking information: Preferred course package, selected car type (manual or automatic), preferred schedule, pickup address, and location preferences.
• Identity verification: Date of birth, a valid learner's license or driving license number, and government-issued identification where required for course enrollment.
• Payment information: Transaction identifiers and payment method details processed through our secure payment gateway. We do not store full card numbers or banking credentials on our servers.
• Usage data: IP address, browser type, device information, pages visited, session duration, and interactions with our platform collected via cookies and similar technologies.
• Communication records: Messages, emails, WhatsApp conversations, and support tickets you exchange with us.
• Driving progress data: Session attendance, instructor feedback, skill assessments, and course completion records.

We use the personal information we collect for the following purposes:

• To create and manage your learner account and authenticate your identity.
• To process course bookings, schedule driving sessions, and assign instructors.
• To coordinate doorstep pickup and drop-off based on your provided address.
• To process payments and issue invoices and receipts.
• To track your driving progress, share instructor feedback, and issue completion certificates.
• To send booking confirmations, session reminders, and important service notifications.
• To respond to your queries, complaints, and support requests.
• To maintain records as required by the Regional Transport Office and applicable laws.
• To improve our courses, platform performance, and user experience.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To send promotional offers and newsletters, only where you have provided explicit consent, which you may withdraw at any time.

We process your personal data on the following lawful grounds under the Digital Personal Data Protection Act, 2023:

• Consent: Where you have provided explicit consent, such as for marketing communications.
• Contractual necessity: To fulfill our obligations under your course enrollment and booking.
• Legal compliance: To meet record-keeping and reporting obligations under motor vehicles and tax laws.
• Legitimate interest: To ensure platform security, prevent fraud, and improve our services.

We do not sell your personal information. We share it only with the following categories of recipients, and only to the extent necessary:

• Driving instructors: Your assigned instructor receives your name, contact number, pickup address, and schedule to conduct sessions.
• Payment processors: Our payment gateway provider receives transaction data required to authorize and settle payments.
• Service providers: SMS, email, and WhatsApp gateway providers used to send you notifications.
• Regulatory authorities: The Regional Transport Office or other government bodies where disclosure is legally required.
• Professional advisors: Auditors, legal counsel, and accountants under confidentiality obligations.

In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity, subject to the same protections described in this policy.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account and booking records are retained for the duration of your course plus three years thereafter for audit and grievance resolution. Payment records are retained for seven years as required under applicable tax laws. You may request early deletion of your account and associated data, subject to legal retention obligations.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using TLS, hashed password storage, role-based access controls, regular security reviews, and secure hosting infrastructure. Despite these safeguards, no system can be guaranteed fully secure, and we cannot warrant absolute protection of your data.

We use cookies and similar technologies to operate our platform, remember your preferences, analyze traffic, and deliver relevant content. You can control cookies through your browser settings, though disabling them may affect platform functionality. We do not use cookies to collect sensitive personal data without your consent.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your data, subject to legal exceptions.
• Withdrawal of consent: Withdraw consent for processing that relies on it.
• Grievance redressal: Lodge a complaint with our Grievance Officer or the Data Protection Board.

To exercise any of these rights, contact us at privacy@driveji.com or call +91 6366 550 225. We will respond within thirty days of receipt of a verifiable request.

Our services are intended for individuals aged eighteen and above, or younger learners who enroll with the consent of a parent or legal guardian. We do not knowingly collect personal information from children without verified parental consent. If you believe a child has provided us with personal data without consent, please contact us so we can delete it.

Our platform may contain links to third-party websites and services such as social media pages and payment gateways. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Material changes will be communicated through a notice on our platform or via email. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Under the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address concerns related to your personal data. You may reach the Grievance Officer using the contact details below: